Privacy Policy

UPDATED JULY 29TH, 2024

Welcome to Turabizo Studios Ltd. (“Company”, “we”, “our”, “us”).

We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.turabizo.com], use our services, or interact with us in any other way.

INFORMATION WE COLLECT

We collect both personal and non-personal information through our use of Squarespace and our other services.

Personal data:

Information that may identify an individual, including name, email address, phone number, postal address, marketing & communication preferences, purchase history, opinions, and experiences.

Non-personal data:

Information that does not directly identify an individual, including website usage statistics.

HOW THIS DATA IS COLLECTED

We collect personal and non-personal data in various ways:

  • Communications: emails, calls, texts, customer support, and social media interactions, posts, and messages.

  • Online forms: customer surveys, feedback forms, support requests, and user inquiries.

  • Transactions: payment collection, travel plans, and event bookings.

  • Squarespace:

    • Analytics tools that track website interactions, traffic, user behavior, engagement methods, visitor sessions, locations, referral sources, page views, preferences, and time spent on the site.

    • Server logs: IP addresses for security, performance monitoring, and to manage and maintain the service; Device information such as browser type and operating system for performance optimization. 

    • You may consult Squarespace’s official privacy policy that outlines their data collection practices and provides information on how they handle and protect user data; or contact their support directly.

  • Voluntarily provided data: some data is voluntarily shared by you when you interact with our services, including in-person interactions.

PURPOSE OF DATA COLLECTION

Data is collected to enhance your experience, provide customer support, and improve our services. Specifically, your information is used for:

  • Service delivery: to deliver and improve the service and products you request, including customizing content and functionality to better suit your needs.

  • Communication: to communicate with you regarding updates and changes to our services, as well as to respond to inquiries and support requests.

  • Personalization: to personalize your experience by understanding your preferences and interests.

  • Analytics and research: to analyze usage trends, gather insights, and conduct research that informs improvements to our services and user experience.

  • Marketing: to send promotional materials and offers related to our services, provided you have consented to receive such communications. You can opt out of marketing communications at any time.

  • Legal and regulatory compliance: we may use your information to comply with legal obligations, resolve disputes, and enforce our agreements. This includes complying with laws and regulations, responding to lawful requests, and protecting the rights and safety of our organization, users, and others.

  • Third-party services: in certain cases, we may use your information to collaborate with third-party service providers who assist us in operating our services and managing our business. These providers are bound by contractual agreements to ensure your information is protected and used only for the purposes we specify.

  • Business transactions: if we undergo a merger, acquisition, or other business transaction, your information may be transferred to the new entity as part of the transaction. We will notify you of any such changes and how they may affect your information.

DISCLOSURE OF INFORMATION

We may share your personal information with:

  • Service providers who assist us in operating our website and conducting our business

  • Affiliates and business partners for joint marketing activities

  • Legal and regulatory authorities as required by law

  • Other third parties with your consent

PUBLIC DISCLOSURE

We may share certain personal information, such as names and photos, on our website or other public platforms. This can occur in the following contexts:

  • User Contributions: if you voluntarily submit content, such as photos, testimonials, or reviews, these may be published on our website, social media, or promotional materials.

  • Public Events: photos or videos taken during public events or community activities may be displayed on our website or social media channels to showcase our activities and engage with our audience.

Before sharing any personal information publicly, we will seek your consent where required. This includes:

  • Consent Requests: we will request explicit consent before using your name, photo, or other personal information in promotional materials or public-facing content.

  • Opt-Out Options: if you prefer not to have your information shared or wish to withdraw your consent, you can opt out verbally or by contacting us at Turabizo218@gmail.com or +250 794 019 646. We will make reasonable efforts to accommodate your preferences.

When personal information is shared publicly, it is used for the following purposes:

  • Marketing and Promotion: to highlight our services, events, and user experiences through various marketing channels.

  • Community Engagement: to foster community interaction and engagement by showcasing user stories and contributions.

While we strive to protect your personal information, please be aware that information shared publicly may be accessible to others. We implement reasonable measures to ensure that your data is used appropriately and responsibly, but we cannot guarantee complete privacy in public spaces.

We may update how we share personal information in response to changes in our services or privacy practices. We will notify you of any significant changes and seek updated consent if necessary.

DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, breaches, destruction, or other security threats. Despite these measures, no security system is impenetrable and we cannot guarantee absolute security.

DATA RETENTION

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

USER RIGHTS

You have the following rights regarding your personal information:

  • Access: you can request access to the personal information we hold about you.

  • Rectification: you can request correction of any inaccurate or incomplete information.

  • Deletion: you can request deletion of your personal information under certain circumstances.

  • Objection: you can object to the processing of your personal information for direct marketing purposes.

  • Restriction: you can request restriction of processing your personal information.

  • Portability: you can request the transfer of your personal information to another party.

To exercise these rights, please contact us at Turabizo218@gmail.com.

COOKIES AND TRACKING TECHNOLOGY

Squarespace uses cookies and similar tracking technologies to track activity on our website and hold certain information. You can control the use of cookies through your browser settings.

INTERNATIONAL DATA TRANSFERS

Your information, including personal information, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. We take appropriate safeguards to ensure that your data is treated securely and in accordance with this Privacy Policy.

CHILDREN’S PRIVACY

We are committed to protecting the privacy of children and youth. Some of our services are designed for individuals under the age of 13. We do not knowingly collect personal information from or about children under the age of 13 without parental consent. If we become aware that we are holding any personal information without parental consent, we will take steps to delete it.

For services specifically aimed at children and youth, we obtain written consent from parents or legal guardians before collecting, using, or disclosing any personal data. This consent is required to ensure that we comply with applicable privacy laws and regulations.

With parental consent, we may collect personal information related to children and youth, including name, age, contact information, preferences, and educational records. This data is collected solely for the purpose of providing educational services and monitoring progress.

The data collected from children and youth, with parental consent, will be used exclusively for the purposes outlined in the consent form. We do not share this data with third parties except as necessary to provide the services and with the consent of the parent or guardian.

We implement appropriate security measures to protect the personal information of children and youth. Access to this data is restricted to authorized personnel only.

Parents or guardians have the right to review, correct, or request the deletion of their child’s personal data. To exercise these rights or if you have any questions about our practices, please contact us at Turabizo218@gmail.com.

We may update this policy periodically to reflect changes in our practices or legal requirements. We will notify parents of any significant changes that affect the collection or use of their child’s personal data.

In the handling of data related to children and youth, we ensure compliance with privacy laws such as the Children’s Online Privacy Protection Act (COPPA) in the United States, and similar regulations in other jurisdictions.

CHANGES TO THIS PRIVACY POLICY

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date. You are advised to review this Privacy Policy periodically for any changes.

CONSENT

By using our services, you consent to the use of your information as outlined above. We are committed to handling your data with care and transparency.

CONTACT US

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

  • Email: Turabizo218@gmail.com

  • Address: NM 218 ST, No. 4, Musanze, Rwanda

  • Phone: +250 794 019 646